> For the complete documentation index, see [llms.txt](https://docs.hoodcard.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hoodcard.cc/security-and-support/troubleshooting.md).

# Troubleshooting

Use these checks before contacting support. Most issues resolve after confirming the connected wallet, network, and transaction status.

<details>

<summary>My wallet will not connect</summary>

Confirm that your wallet extension or app is unlocked. Refresh `hoodcard.cc`, then reconnect the intended wallet address.

</details>

<details>

<summary>I am on the wrong network</summary>

Switch your wallet to Robinhood Chain. HoodCard requires Chain ID `4663` for card funding and HoodAgent actions.

</details>

<details>

<summary>My top-up is still pending</summary>

Wait for the Robinhood Chain transaction confirmation. Top-ups usually process within seconds to a few minutes. Check the transaction hash in your Dashboard before trying again.

</details>

<details>

<summary>My card balance has not updated</summary>

Confirm you sent a supported asset on Robinhood Chain. The credited balance reflects the deposit value after the `3%` top-up fee.

</details>

<details>

<summary>My X deposit command does not work</summary>

Confirm that the X account is linked, the token allowance is set, and the Daily X Limit has available capacity. Use the Agent page to review these settings.

</details>

<details>

<summary>I need help with my card</summary>

Contact HoodCard support on Telegram. Include the wallet address and relevant transaction hash when available. Never share a seed phrase or private key.

</details>

<a href="https://t.me/tryhoodcard" class="button primary" data-icon="paper-plane">Contact Telegram support</a>

Review [FAQ and social links](/security-and-support/faq-and-social-links.md) for quick answers and official channels.


---

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